Shipping & Delivery

Delivery Policy for Tilly's Tot Stop in the UK

Thank you for shopping at Tilly's Tot Stop. This Delivery Policy outlines our procedures for delivering your purchases to your doorstep.

  1. Shipping Options and Rates

1.1 We offer standard delivery for our customers.

1.2 Standard delivery typically takes 3-5 business days.

  1. Delivery Process

2.1 We aim to dispatch all orders within 1-2 business days after the order is placed.

2.2 Once your order has been dispatched, you will receive a confirmation email.

2.3 We work with reputable courier services to ensure that your package is delivered safely and on time.

2.4 Please note that we are not responsible for any delays or damages caused during the delivery process.

  1. Delivery Restrictions

3.1 We currently only offer delivery within the UK.

3.2 We do not deliver to P.O. boxes or military addresses.

3.3 We are not responsible for any additional customs, duties or taxes that may be applied by the destination country.

  1. Delivery Address

4.1 It is your responsibility to provide us with the correct delivery address.

4.2 We cannot be held responsible for any delay or failure in delivery due to an incorrect delivery address.

4.3 If the package is returned to us due to an incorrect or incomplete address, we will contact you to arrange for re-delivery. Additional delivery charges may apply.

  1. Delivery Acceptance

5.1 Please ensure that someone is available to receive the package at the delivery address.

5.2 If no one is available to receive the package, the courier will leave a delivery note with instructions on how to reschedule delivery or collect the package.

5.3 We are not responsible for any loss or damage to the package once it has been delivered.

  1. Delivery Fees

6.1 Shipping fees are non-refundable unless the product is faulty or incorrect.

6.2 If you refuse to accept delivery of the package, you will be responsible for any additional shipping fees incurred by us.

  1. Contact Information

If you have any questions or concerns about our Delivery Policy, please contact us at info@tillys-tot-stop.com  

By placing an order with us, you agree to our Delivery Policy. We reserve the right to modify this policy at any time without prior notice.