Refunds & Returns
Thank you for shopping at Tilly's Tot Stop! We understand that sometimes returns may be necessary, and we are here to help you with that process. Please read our returns policy carefully.
Unopened Products: If you change your mind about an unopened product, you can return it within 14 days of purchase for a full refund. Please make sure that the product is in it's original packaging and that all tags and labels are still attached.
Faulty Products: We take great care to ensure that our products are of the highest quality. However, if you receive a faulty product, please contact us within 14 days of purchase to arrange a replacement or refund.
Damaged Products: If your product arrives damaged, please contact us immediately so we can arrange a replacement or refund. Please note that we may request photographic evidence of the damage to help us resolve the issue.
Incorrect Orders: If you receive an incorrect order, please contact us immediately so we can arrange a replacement or refund. We will cover the cost of return postage in these cases.
Personalized Products: Unfortunately, we are unable to accept returns on personalized products unless they are faulty or damaged.
Please note that all returns must be in their original condition and packaging. We reserve the right to refuse any returns that do not meet these requirements.
To initiate a return, please contact our customer service team by emailing firstname.lastname@example.org. We will provide you with a returns form and instructions on how to send the product back to us. Please note that the cost of return postage is the responsibility of the customer, unless the product is faulty or incorrect.
Once we have received your returned product and verified that it meets our return policy requirements, we will process your refund or replacement as soon as possible.
Thank you for choosing Tilly's Tot Stop! If you have any questions or concerns about our returns policy, please do not hesitate to contact us.